Support

Contact us

Email team@noworrychinese.com and we’ll reply as soon as we can.

Please include: your account email, whether you’re on web or the iOS app, and a short description of what went wrong (a screenshot helps).

Open the app

• Web app: app.noworrytingxie.com
• Marketing site: noworrytingxie.com

Common questions

How do I sign in?

You can sign in with email and password, Google, or Sign in with Apple (where available). Use Sign in if you already have an account.

I forgot my password

On the sign-in screen, choose “Forgot password?” and follow the email link. The reset page opens at app.noworrytingxie.com/reset-password. If the link expires, request a new one.

Photo scan didn’t work

Use a clear photo of the list (JPG, PNG, or WebP). Avoid blur, heavy glare, and cropped edges. If it still fails, email us with the photo and we’ll look into it.

Audio isn’t playing

Check that your device isn’t on silent, and try another browser or a quick refresh. On phones, start playback with a tap (some browsers block autoplay).

Credits and payments

During the launch period you may not need to pay. When you buy scan credits, Stripe processes the payment — we don’t store your full card number. For billing questions, email us with the email used for purchase.

Delete my account

In the app: Settings → Delete account. Or email team@noworrychinese.com from the address on your account.

Privacy

How we handle data: Privacy Policy.